Frequently Asked Questions

1. What is RCPL?
RCPL (Riya Chemy Private Limited) is a trusted Indian manufacturer of construction chemicals, adhesives, car care products, bike care solutions, home care essentials, incense sticks, and allied FMCG products.

2. What is ONE RCPL?
ONE RCPL is our official online store where you can buy all RCPL products directly from the manufacturer. Shop at onercpl.com for premium quality at the best prices.

3. How long has RCPL been in business?
RCPL has been a regional leader in the industry since 1999, with over 25 years of expertise in creating high-quality and innovative products.

4. Why choose RCPL products over other brands?
✔️ High-quality formulations
✔️ Competitive pricing
✔️ Tested and trusted for decades
✔️ Eco-friendly & effective solutions
✔️ Made in India, trusted globally

5. Where can I buy RCPL products online?
You can buy RCPL products directly from our official store: onercpl.com. We also sell on Amazon, Flipkart, and other platforms.

6. Do you offer discounts or promotions?
Yes! Check out our RCPL Rewards Program, where you earn points for every purchase, referral, and review. Plus, stay updated with seasonal discounts on our homepage.

7. Can I place bulk orders?
Yes, we offer bulk purchasing options for distributors, retailers, and businesses. Contact us for such requirements.

8. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email & SMS. You can also track it in your account under My Orders.

9. What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, wallets, and COD (Cash on Delivery) for all servicable locations across India.

10. How long does delivery take?
Delivery times vary by location:
📍 Metro Cities – 3-5 business days
📍 Other Locations – 5-7 business days

11. What are your shipping charges?
🚚 Free shipping on orders above ₹499
🚚 Standard shipping charges of ₹49 apply for orders below ₹499

12. Can I return or exchange a product?
If you receive a damaged or defective product, email clear photos to shop@onercpl.com within 24 hours of delivery. We’ll arrange a pickup and offer a refund or replacement after verification. We don’t accept returns for reasons like change of mind or personal preferences, as our products are FMCG/consumables.

Refunds are processed in 3–5 business days to the original payment method.

13. What types of products does RCPL offer?
We manufacture a wide range of products across multiple categories:
🔹 Construction Chemicals – Waterproofing, sealants, tile adhesives
🔹 Car Care – Shampoos, polish, exterior & interior cleaners
🔹 Bike Care – Polishes, cleaners, helmet care products
🔹 Home Care – Floor cleaners & other surface cleaning solutions
🔹 Incense Sticks – Fragrances for meditation & relaxation
🔹 FMCG Essentials – Daily use maintenance products

14. Are RCPL products eco-friendly?
Yes! We focus on eco-conscious formulations, ensuring that many of our products are biodegradable and safe for the environment.

15. How can I become an RCPL distributor or reseller?
We welcome distributors & resellers! Fill out our business inquiry form: https://www.riyachemy.com/distributors.html

16. Does RCPL offer private labelling or OEM services?
Yes, we provide private labelling and OEM solutions. Contact us for custom formulations and branding.

17. How can I contact RCPL customer support?
📞 Call us: +91-7975876074
📩 Email us: shop@onercpl.com
💬 Live Chat: Available on our website

18. Where is RCPL headquartered?
RCPL is based in India, serving customers across the country with high-quality FMCG products.

19. How can I stay updated with RCPL’s latest products and offers?
✅ Follow us on Instagram & Facebook
✅ Subscribe to our newsletter for exclusive deals
✅ Visit onercpl.com regularly for new launches

20. What does RCPL stand for?
RCPL: Redefining Consumer Products, Lovingly

21. What is the tagline of RCPL?
Transforming Chemistry, Enriching Lives

22. What is the tagline of One RCPL?
One RCPL: One Brand. Infinite Possibilities. Infinite Trust.

23. What is the significance of the RCPL logo?
Our logo represents trust, reliability, progress, and adaptability. The bold blue "RCPL" stands for quality and trust, while the vibrant orange triangle/arrow signifies movement, innovation, and stability.

24. What does the arrow in the RCPL logo represent?
The arrow signifies forward movement, progress, and adaptability—key values that drive RCPL towards excellence.