Refund policy

At onercpl.com, we take utmost care to ensure your orders reach you in perfect condition. However, if you receive your order in a DAMAGED or BROKEN condition, please follow the instructions below:

For Damaged or Broken Products

If your package arrives damaged, please:

Take clear images of the damaged carton and product within 24 hours of delivery.
Mention the issue while acknowledging the delivery with the courier partner.
Ensure the product is unused and in its original condition and packaging.

Send the images and details to shop@onercpl.com within 24 hours of delivery.

For Defective Products

If you receive a defective product, please:

Share images of the defective product and outer packaging within 24 hours of delivery.
Make sure the product is unused and remains in its original condition.

Send the details to shop@onercpl.com within 24 hours of delivery.

Products acknowledged as ‘damaged’ or ‘defective’ will be reverse picked by our logistics partner. Once the product reaches our facility and is verified, we will initiate a refund or replacement as per your preference.

For Issues Not Related to Damage or Defect

Please note, our products fall under FMCG and consumable categories, and hence we do not accept returns or issue refunds for reasons like:

Change of mind
Personal dislike of the product’s texture, fragrance, color, or other attributes

We strongly encourage customers to review product descriptions carefully before purchase or reach out to us for clarification.

Refund Processing

All verified refunds will be processed within 3–5 business days.
The refund will be credited to the original mode of payment.